Student Support Officer 

(Remote, Flexible)

About the Role

 

Are you ready to turn your experience with Soil Food Web School’s courses into a fulfilling remote position? We’re looking for a Sales and Student Support Officer who’s passionate about helping others on their journey, whether they’re just starting out or preparing to take the next step. In this role, you’ll connect with potential and current students to provide essential support, answer questions, and contribute to our shared mission.

Key Responsibilities

Student Support:

• Respond to student inquiries via phone, chat, forum, help-desk, and email (90% of interactions via email).
• Advise students and prospective students on course content, career opportunities, payment plans and school policies.
• Classify inquiries and transfer them to other departments when necessary.
• Achieve performance targets, such as maintaining a 6-hour response time during certain periods.

Sales Support:

• Engage with potential students to understand their needs, helping them identify the most suitable courses and learning pathways to achieve their goals.
• Follow up on and track sales leads and inquiries to ensure timely responses (90% writing and 10% over-the-phone). 
• Engage with potential affiliates and promote the school’s Affiliate Marketing Program.

Administrative Support:

• Assist with general administrative duties, including drafting and managing canned responses and editing departmental Standard Operating Procedures (SOPs) and flow charts.
• Edit and manage diverse interest lists for different products.
• Collaborate with senior team members to ensure that all information provided to students is correct.
• Assist with documenting and refining processes to improve operational efficiency.

Technical Support:

• Resolve Level-1 technical issues such as login problems, quiz resets, and access issues.
• Provide technical support during live webinars and online workshops (Zoom Webinar, Zoom Meetings).
• Work closely with the Tech Support Team to troubleshoot and resolve technical issues.
• Test new products and website sections to ensure proper functionality and performance (QA testing).
• Moderate the school’s various student forums, providing tech support and troubleshooting assistance when required. 

What You Bring:

• A passion for the Soil Food Web
• Fluent in English (written and spoken).
• Prior experience in a customer support role and familiarity with ticketing systems (such as Help Desk, Zendesk, or Zoho Desk) is highly preferred.
• Strong technical skills, the ability to easily navigate commonly used platforms and willingness to learn new software.
• Familiarity with CRMs (LA Desk, Zoho) is a plus.
• Ability to pass our Foundation Courses (passing score of 90%) within the first month if not already completed.
• Schedule flexibility is required during promotional periods (two weeks every three months), including availability for weekend work.
• Strong interpersonal, time management, and problem-solving skills.
• Excellent attention to detail and ability to work independently under minimal supervision.
• Passion for the environment and a positive attitude towards ecological efforts.

What We Offer:

• Competitive pay and flexible hours.
• Growth opportunities and comprehensive training.
• A supportive, mission-driven team making a real-world impact.

Ready to Apply?

If you’re passionate about supporting students, sales, and making a positive environmental impact, we’d love to hear from you. 

 Send your CV to [email protected]. 

Please Note: Only shortlisted candidates will be contacted, and all applications will be treated with confidentiality.